Privacy Policy
Last updated July 21, 2026
Design Pros Print & Design LLC ("Design Pros", "we", "us") operates Philadelphia's print shop and this website. This page explains what information we collect, why, and how we handle it — plainly, without the boilerplate.
Information we collect
Account info. If you create an account or invite yourself in, we store your name, email, phone, and company (if given).
Order info. Product configurations, quantities, uploaded artwork files, and order history for anything you order.
Automatically collected. When you browse or order, we may collect IP and approximate location, browser, device, screen, network and session details, referral or campaign information, first-party cookie identifiers, pages and shopping actions, and upload metadata to operate, secure, troubleshoot, analyze, market, and improve our services.
Guest checkout
You never need an account to order. Guest orders use only the info you give us at checkout, and we don't create a stored profile from a guest order.
How we use it
To produce and fulfill your order, apply any pricing negotiated for your account, respond to questions, keep the shop secure and reliable, understand how customers use the site, and improve our services and marketing. We don't sell your information or use it for third-party advertising.
Cookies
We use a small number of first-party cookies — nothing from third-party ad networks:
- Keeping you signed in
- Remembering your negotiated pricing for a short window, so it still works correctly during a brief outage on our end — this cookie is cryptographically signed so it can't be altered
- Your light/dark theme preference
- Understanding visits, referrals, and the steps customers take before placing an order
Where it's stored
Account and order data lives in a hosted database (Supabase) with row-level access controls, meaning your account can only ever see its own data. We never store payment card numbers ourselves — payment, once online payment is enabled, is handled directly by a payment processor.
Sharing
We share data only with the service providers that help us run the site and fulfill orders (hosting/database, email delivery, and eventually payment processing) — never for their own marketing, and never sold to anyone.
Your choices
Log out any time. To request a copy of your data or have it deleted, email support@designpros.us — we'll take care of it.
Children
This site isn't directed at children under 13, and we don't knowingly collect information from them.
Changes to this policy
If this changes in a meaningful way, we'll update the date at the top of this page.
Questions
Reach us at support@designpros.us or see our contact page.
This page is a plain-language reference for how Design Pros handles information, not a substitute for legal advice. See also our Terms of Service and Refund & Reprint Policy.